Frequently Asked Questions
1What documents are required for the service?
The only things that customers need to provide are: the car purchase and sale agreement and the vehicle registration.
2Do I need to be present during the loading of the car?
It is not necessary for the customer to be present during the loading of the car. We will take pictures and deliver it to you in the condition it was loaded.
3What do I need to pay for car transportation?
For transportation within the European Union, no customs duty and VAT are due. For the transportation of a car from another country outside the European Union, customs duty and VAT are payable.
4Do you offer assistance with car registration at the Traffic Police and liability insurance?
At the customer's request for an additional charge.
5In which countries do you provide transport?
From all European countries and the Middle East.
6How does the process of loading and transportation proceed?
After the customer receives an offer from us, they must fill out an application form, which is then processed, and the car is entered into our loading system. 1-2 days before the truck goes to the loading address, our employee contacts the customer to confirm readiness for loading and clarify details. After the car is loaded, an employee of RUVEN TRANS informs the customer about the transport status. Upon delivery to the unloading address, the customer must have paid for the service via bank transfer before unloading. If payment has not been made via bank transfer, it must be paid in cash to the driver!
7How many days does the transportation take?
Depending on the loading and unloading addresses, transportation takes between 7 to 10 days from the loading date.
8Do you have cargo insurance?
Yes, we have CMR insurance with a German insurance company that covers damages caused by the carrier's fault. If the customer wants to insure additional risks of damage, we can offer additional CARGO insurance, which is 0.25% of the vehicle's value and is paid separately from the transportation cost.
9What is CMR insurance?
This is the "Carrier's Liability Insurance for Road Transport," designed to insure the liability of road carriers registered in the Republic of Bulgaria, who transport goods for payment. This insurance covers damages caused by the carrier and is included in the transportation cost.
10What is cargo insurance?
This is transportation goods insurance, aimed at protecting the property interests of owners of transported vehicles, providing insurance coverage for total or partial damages incurred, as well as transportation expenses.